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We've been less than pleased with Charters support services. My son was losing HD channels and stayed home from work a couple of times to wait for service. In both cases they said the problem was in the outside network in the neighborhood and the problems were resolved. The third time it...

After converting to the new plan from my former, I got my first bill. Higher. When I called I noted that tech support and the customer service person told me that the new plan would cost less than my old which was why I changed to the new plan. The answer was that both people were quoting the...

king3pj I did reboot my modem originally since the story I read said that was all I needed. After the reboot I still got 15 meg. I called tech support and they said I needed to change to the 100 meg plan get a new modem. So bottom I did sign up for the new plan. Within 10 minutes of that...

Just to clarify. It's not really a bump. If you are an existing Internet only customer, you must switch to the new service plan. No obligations and the new service lowered my cost about $2 monthly. To get 100 meg speed, you need to use Charter's modem which they supply for free. I did a...