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I will admit that my attitude has gotten progressivly worse each time I have to sort out the same issue; When there is refusal to send written confirmation to my home and I find out that the "confirmation numbers" don't really confirm anything, then what course of action do you have...

Sparing you the gory details and to make a long story short, here is my problem: Tried to get HD service upgrade; a CSR on their end messed the order up, cancelled my service date, and caused such a series of problems that I was never able to get HD service hooked up and ended up switching...